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Application support specialist

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Location: Bratislava, Banská Bystrica, Žilina
Type: Full-time
Minimum guaranteed salary: 1500 EUR gross / monthly + diets and travel bonuses
Specific job offer will be depending on the offered job level, your professional and technical skills and knowledge, education and work experience.

We are building a team responsible for supporting our applications running on customer’s environments. We need you to have previous Linux/Unix/Windows administration/support experience, willingness to learn more about our complex biometric products and definitely an enthusiasm for modern technologies.  You will be cooperating closely with other expert teams to solve various technical problems.  Traveling abroad is required for this position.

Job Description

  • Technical support of our core biometric software product running on customer’s production environments
  • Remote support of key customers from our offices
  • Traveling to Saudi Arabia is required – regular rotations with other team members to support our key customer on-site
  • Monitor, manage and resolve technical problems/incidents recorded in the ticketing system
  • Analysis and specification of customer’s needs
  • Implementation of changes/patches in customer environments
  • Minimize unplanned downtimes in customer environments
  • Close internal cooperation with delivery, consulting and SW engineering teams in order to achieve high-quality services
  • Work in a dynamic environment of world’s leading company in biometric SW solutions

Candidate requirements

  • Previous experience with Application/OS Support or System Administration
  • Advanced spoken and written command of English language
  • Proactive attitude to problem-solving, strong analytical skills
  • Responsibility and orientation on detail, ability to work independently
  • Willingness to learn and develop new skills, flexibility
  • Team player, open to working in a highly international environment
  • Willingness to travel abroad – spending 30-35% of the working time on site on client’s premises in Saudi Arabia
  • Willingness to participate in 24/7 on-call support rotations

Technical requirements

  • Unix/Linux administration skills or Windows administration skills with a willingness to learn GNU/Linux.
  • Experience with service desk tools
  • Ability to read and understand logs
  • Knowledge of one or more of the following domains is an advantage: IP networking & troubleshooting, database administration, scripting, web application support, messaging services, log management systems (Elastic Search, Kibana…)

Offered Conditions

  • Interesting work environment with innovating technologies in the field of biometrics and web applications
  • Slovak company operating on a worldwide market
  • Working in a young team in a dynamically evolving company
  • Multicultural communication possibilities
  • Satisfactory evaluation with the possibility of growth based on the results
  • Individual approach
  • Regular yearly bonuses
  • Flexible working hours
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Prior to sending your response to the present job offer, please read the Personal Data Processing Information. You are sending your data to Innovatrics, s.r.o., Pri vinohradoch 82, 831 06 Bratislava, Company ID: 36 280 712 which will process your personal data at your request as referred to in Article 6 (1) (b) of the General Data Protection Regulation (GDPR) for the purposes of performing and assessing a particular selection procedure.

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